Leadership Language: Why Your Word Choices Matter
Common wisdom about leadership often favors “leading by example,” so you might not think too much about the way your team interprets what you say. But the truth is, the words and phrases you use can have a very real impact on your team’s morale and productivity.
It’s through our words that we communicate our intentions. They are the main tools that we have for sharing our vision with our teams.
Every employee is different and therefore will respond best to different types of motivational language. It’s important to plan your words and phrases to ensure that you connect with your employees in a meaningful way.
The most impactful leaders are the ones who think about how they will energize their people, they know what makes their people feel confident and likewise what drains their energy. Rather than talking about plans or tactical objectives, they are able to link their employees’ current circumstances with some kind of opportunity or outcome that they will care about.
Look your colleagues in the eye and ask them how they are, really listen to the answers, and tell them regularly what you are grateful for in their work and why.
To this end, it’s helpful to include employees in the ongoing conversation about the company’s mission, and how their work aligns with it, so check in on progress through a regularly scheduled, preferably face-to-face meeting, to align on progress and build trust, iIf you’re doing that at appropriate intervals, you’ll have the confidence that the right things are being worked on, that issues are addressed before they become problems.
“Using encouraging but knowledgeable language helps to implement objectives and key results at all levels in our organization” added the president of Grupo Denim Salomón Juan Marcos Villarreal.